Shipping Info & Policies

 

 

All items are in stock and ship within 3 business days, however, The Neu Wave is still a small team so in some rare situations expect your item ship no later within one week or less from the order date (you'll be informed). Shipping transit times vary depending on the service chosen.

We ship all orders via UPS (domestic), USPS (domestic) or DHL (international) unless otherwise specified.

If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement.  We reserve the right to ship via the carrier of our choice to ensure the most reliable and secure shipping method wherever UPS shipping is not available.

 

SHIPPING OPTIONS

All orders are shipped standard with no signature required. 

DOMESTIC (WITHIN THE USA)

STANDARD SHIPPING: Standard Shipping - Delivered in about 7 business days

PRIORITY SHIPPING: Priority - Delivered in about 3-4 business days

EXPRESS SHIPPING: Priority Express - Delivered in about 1-2 business days

 

INTERNATIONAL (OUTSIDE OF THE USA)

GLOBAL EXPRESS SHIPPING: Delivered in about 3 business days

International orders will be processed, packaged & shipped within 1-2 business days of receiving the order. International orders are shipped via DHL and include tracking information, which can be acquired from the DHL website.

Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs will impose taxes & duties on the shipment.

The Neu Wave cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order.

Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 25%. Packages not retrieved are either shipped back to us, or abandoned.